Description
Objectives for Part A: Conflict in the Workplace
1. Define conflict and explore the dynamics of conflict
2. Appreciate the difference between productive and dysfunctional conflict
3. Understand the effects of destructive conflict in the workplace
4. Learn the sources and triggers of workplace conflict
5. Describe common responses to workplace conflict
6. Explore natural responses to conflict and the impact it has on resolution
7. Explore why we avoid conflict and how conflict avoidance can harm us and others
Objectives for Part B: Managing Conflict Effectively
1. Understand and appreciate the different conflict management styles
2. Learn the process of win-win conflict resolution as an approach to conflict management
3. Describe five skills for conflict management
4. Gain exposure to the communication skills that assist us to be collaborative in managing conflict;
5. Increase awareness of strengths and challenges in dealing effectively with conflict in your life.
Objectives for Part C: Emotion in Conflict
1. Gain awareness of your own personal triggers
2. Learn to reflect on your current emotional state and assess whether you are in a state to be able to handle your emotions properly
3. Take steps to regulate your emotions to remain in control
4. Address the emotional content and resistance present in conflict and consider methods to deal effectively with this information
5. Learn how to set limits when someone crosses a personal boundary in conflict
Description:
Workplace conflict, though fairly common, is an uncomfortable situation that can quickly escalate to a major problem if left unaddressed. In the dynamic landscape of today’s workplace, conflict is inevitable. How team members and organizations handle and resolve conflicts can significantly impact their success. However, the use of appropriate strategies to address issues can keep our differences from getting out of hand. In this 3 part webinar, you will be exposed to concepts and skills that will help to manage workplace conflicts more successfully. These sessions will explore the origins of your understanding of conflict and assist you in learning “hands-on” tools to help navigate conflict in everyday life.
Who Should Attend?
• All Healthcare Personnel in all Settings
• All Educators and Managers
Stacey Holloway, BScN
As the Senior Consultant and Principal at Holloway Group, Stacey Holloway helps organizations and the people within them bring about and navigate change. She is a skilled interventionist in the fields of Human Relations and Organizational Development. Stacey focuses her talents and energy on organizational development – particularly, change education, change strategy consulting, and change leadership development. A graduate of UBC and Senior Trainer at the BC Justice Institute in the Centre for Conflict Resolution, she is an in-demand speaker. Stacey has conducted seminars for thousands across Canada and the United States. Her active, participatory seminars are charged with energy, humour, and creativity.
