Frequently Asked Questions

How long will the webinar be available to view?

Webinars and related materials will be available for a minimum of one year after the date of registration OR the live event OR the date that the webinar becomes unavailable to register for – whichever is later.

What is the cancellation policy?

Because webinars offer considerable flexibility to complete, cancellations are not available and webinars are non-transferable.

Under very limited circumstances, a cancellation may be considered for credit only. Please contact us with details of your situation for us to review, but we do remind you that completing a webinar is not restricted by time, date, location, weather, and most other variables, and that flexibility raises the threshold by which cancellations will be considered.

Can I register someone else?

Yes. If you are registering for an employee, make sure to choose the proper option during check-out and add their name and their email address in the proper fields. Only the registrant can attest for a certificate. Every certificate must match the name and email of a paid registration.

When will I receive my certificate of completion?

To receive your certificate of completion, you must first complete the attestation form on the Webinar Hub page for your specific webinar, after completing the webinar. This tells us that you have fully completed the webinar.

Certificates are verified before sending, you can not attest for someone else’s registration. Your certificate of completion will then be issued within one business day via email. The process is not instant as we must verify your registration and attestation before issuing your certificate of completion.

You should receive your Zoom link within one business day of registering. If you are registering for a webinar that is about to begin, we expedite the process so that you will receive it prior to the start time. We are also available to assist you if you are having trouble receiving the link and/or joining a live webinar.

We strongly suggest checking your spam/ junk folders if you don’t see your emails in your in box. Many of our clients are finding half in their in box and half go to their spam folder.

You should receive your link to the Webinar Hub immediately after registering and another email within one business day. The Webinar Hub is where all related resources can be found, including:
– On-demand recording (posted two hours after the completion of the live event)
– Handouts in PDF format
– Attestation link to request your certificate of completion
– Post-webinar feedback survey
– Any additional resources and links related to the topic

Why can’t I log in to my account?

The accounts feature is new, as of December 17th, 2020. Even if you are a returning client (either from in-person conferences or webinars, before Dec. 17th, 2020) you will need to create an account with us by following the steps on our website. Once you have done so, you can log in under that account for future registrations.

You will need to use the same password and email address to log-in every time.

The account information will only show the webinars you have registered for with us, not any previous in-person conferences.

I can’t see my in-person conferences listed under my account?

The accounts feature will only show the webinars you have registered for with us. For a list of your in-person conferences, please email us.

My HubCode isn’t working…

Make sure you are using the correct webinar hub link that matches your HubCode. Each webinar has it’s own unique link.

Double-check you are entering in the correct HubCode.

If you are using a smart phone or tablet, try on a computer or laptop instead.

Am I qualified to take this webinar?

Most likely. We have a broad range of attendees. Most of our clientele are in the healthcare field but sometimes people also sign up out of general interest. Please keep in mind that there are a few topics that are very specialized.

The best way to find out is by visiting the page of the webinar that you are interested in and reading the “Who Should Attend”, “Description”, and “Objectives” sections.

Will my in-person workshop be offered in webinar format?

All in-person that were scheduled in 2020 have been postponed and converted to webinars. All registrants should have received an invitation to transfer, but if you did not, please contact us and we will get you switched over.

Can I switch from an in person conference to a webinar?

Of course! If you are interested in switching your in-person workshop into a webinar please contact us.

What device/browser/bandwidth do I need to participate in viewing the webinars?

The webinars should work just fine on almost any device. The live webinars differ from the on-demand webinars somewhat in that the live sessions require the Zoom app to be installed on your device, whereas the on-demand sessions are just accessed through a web browser and do not require the Zoom app.

All of the major platforms should be able to run both the live and on-demand sessions: Windows, Mac, Linux, iOS, Android, ChromeOS, etc. Sometimes we use an iPad that is at least 8 years old and it runs Zoom perfectly just for an example.

As for the actual bandwidth that Zoom uses, that is a little trickier to determine. Zoom optimizes the stream so that it will run smoothly even when on a slower internet connection, so it is difficult to say exactly how much bandwidth would be used for a live event. An on-demand recording of about 2 hours seems to be about 250-300 MB on average (based on our recent recordings).

Generally speaking, Zoom is available and runs well on a lot of different devices, and should be usable on even slower internet connections.